Service Quality Management in Hospitality, Tourism, and Leisure
Описание
Highlights concepts and strategies for the hospitality, tourism and leisure industry for improved service quality management. Provides simple explanations and theoretical principles for concepts and their applications in the industry.
Характеристики товара
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Автор |
Jay, Phd Kandampully, Connie, Phd Mok, Beverly, Phd Sparks, Connie Mok, Beverley A. Sparks |
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