Supervision in the Hospitality Industry: Applied Human Resources
Описание
This Fifth Edition provides comprehensive coverage of the principles, theories, human relations techniques, and decision-making skills that are required to manage a workforce to profitable results. It helps managers satisfy obligations to owners, customers, and employees while maintaining a positive work climate, developing job expectations, disciplining marginal employees, and addressing workplace diversity.
Характеристики товара
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Автор |
Jack E. Miller, John R. Walker, Karen Eich Drummond |
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Переплет/кол-во стр. |
Твердый переплет, 544 стр. |
Отзывы ()
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